Shipping policy

Thank you for choosing LILAFAYE. We are committed to providing a reliable and enjoyable shopping experience from the moment you place your order until it arrives at your doorstep. Please review our Shipping Policy below.

1. Order Processing

After your order has been successfully placed and payment has been confirmed, our fulfillment team will begin preparing your items for shipment.

We carefully prepare and inspect each order to help ensure your items are ready for delivery.

2. Processing Time

1–3 Business Days

• Orders are processed Monday through Friday, excluding weekends and public holidays.

• Orders placed outside business hours will be processed on the next available business day.

• During peak shopping seasons, promotional events, or holidays, processing times may be extended.

• Each order is carefully checked before shipment.

3. Shipping Methods & Rates

We currently offer the following shipping options for orders shipped within the United States.

Shipping fees are calculated automatically at checkout based on your order total and selected shipping method.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Please allow approximately 24–48 hours for tracking information to become available or update after the carrier receives your package.

You can track your shipment through 17TRACK.

If your tracking information has not updated for several days, please contact us at support@LiLafaye.com for assistance.

5. Shipping Information

To help ensure successful delivery, please review the following information before placing your order:

• Accurate Address: Please ensure your shipping address and contact information are correct at checkout.

• Address Changes: Contact us as soon as possible if you need to change your shipping address. Changes cannot be guaranteed once your order has entered processing or shipped.

• Multiple Shipments: Orders containing multiple items may occasionally arrive in separate packages.

• Shipping Carriers: We select carriers based on the destination, service availability, and logistics requirements.

• Shipping Restrictions: We do not ship to APO, FPO, or DPO military addresses.

6. Shipping Delays

Although we work hard to deliver orders promptly, delays may occasionally occur due to circumstances beyond our control, including:

• Severe weather or natural disasters.

• Carrier transportation or operational delays.

• Public holidays and peak shopping periods.

• Incorrect or incomplete shipping information.

• Unexpected logistics or delivery disruptions.

We appreciate your patience if your package takes longer than expected to arrive.

7. Lost or Damaged Packages

If your package appears to be lost in transit or arrives damaged, please contact our customer support team as soon as possible.

To help us investigate, please provide:

• Your order number.

• A description of the issue.

• Photos of the shipping package, shipping label, and affected items, if applicable.

Our team will review the information and work with the shipping carrier when necessary to help resolve the issue.

8. Customs & Import Charges

For shipments where customs duties, import taxes, VAT, or other applicable fees are charged, these costs are the customer's responsibility unless otherwise stated at checkout or required by applicable law.

Customers are responsible for complying with local import requirements where applicable.

9. Business Address

LILAFAYE 3884 Meadowbrook Ct Virginia Beach, VA 23453 United States

Please Note: This address is for business correspondence only and is not a return warehouse. Please contact our customer support team for return instructions before sending any merchandise back.

10. Contact Us

If you have questions about shipping, tracking, or your order, please reach out to us.

Brand: LILAFAYE Email: support@LiLafaye.com Business Address: 3884 Meadowbrook Ct, Virginia Beach, VA 23453, United States

Business Correspondence Only – Not a Return Address

We aim to respond to customer inquiries within 24–48 business hours.

Thank you for shopping with LILAFAYE. We appreciate your trust and hope every delivery brings you a little excitement and a style you'll love wearing.

✨ LILAFAYE — A Little Beauty in Every Moment.