Get in Touch

At LILAFAYE, we believe finding a dress you love should come with a shopping experience that feels just as wonderful. Whether you have a question about an order, need help choosing the right size, or want to learn more about our collection, we're always happy to hear from you.

Our team is here to provide friendly support and help make your experience with LILAFAYE as smooth and enjoyable as possible.


Get in Touch

Have a question? We'd love to hear from you.

📧 Email: support@LiLafaye.com

We aim to respond to all customer inquiries within 24–48 business hours.


🌸 Customer Support

We're happy to assist you with:

  • 📦 Order Status & Tracking

  • 🚚 Shipping & Delivery Questions

  • 🔄 Return & Refund Requests

  • 👗 Product Information & Availability

  • 📏 Size & Fit Recommendations

  • 💳 Payment & Checkout Assistance

  • 🛍️ Website Support

  • 💌 General Questions & Feedback

For order-related inquiries, please include your order number and the email address used at checkout so we can help you more efficiently.


🏢 Business Information

LILAFAYE

3884 Meadowbrook Ct Virginia Beach, VA 23453 United States

Please Note: This address is for business correspondence only and is not a return address. Please contact our customer support team for return instructions before sending any merchandise back.


🕒 Customer Service Hours

  • Monday–Friday: 9:00 AM – 6:00 PM EST

  • Saturday–Sunday: Closed

Messages received outside business hours will be reviewed on the next business day.


✨ Before Contacting Us

To help us understand your request and provide a faster response, please include:

  • Your full name

  • Your checkout email address

  • Your order number, if applicable

  • A brief description of your question or concern

  • Clear photos if an item arrives damaged, defective, or incorrect


💗 We're Here to Help

At LILAFAYE, we believe personal style is about feeling confident, comfortable, and beautifully yourself. Your questions and feedback matter to us, and we're committed to helping you enjoy every step of your shopping journey.

Thank you for choosing LILAFAYE. We're delighted to be part of your story, one beautiful look at a time.

✨ LILAFAYE — A Little Beauty in Every Moment.