Refund policy

At LILAFAYE, we want you to feel confident and happy with every purchase. If something isn't quite right, we're here to help make the return process clear and straightforward. Please review our Return & Refund Policy below for information about return eligibility, return requests, and refunds.


1. Return Eligibility

We accept eligible return requests within 30 days of delivery.

To qualify for a return, items must meet the following conditions:

  • Be unworn, unused, and unwashed.

  • Be in their original condition, with all original tags attached.

  • Be free from stains, makeup, perfume, odors, pet hair, or other signs of wear.

  • Include the original packaging, where possible.

Items that do not meet these requirements may not be eligible for a return.

2. Non-Returnable Items

For hygiene, safety, and clearance reasons, the following items are generally not eligible for return:

  • Final Sale items.

  • Gift cards.

  • Bodysuits.

  • Underwear and lingerie.

  • Swimwear with the hygiene liner removed or damaged.

  • Earrings.

  • Personalized or custom-made products.

  • Beauty accessories.

  • Items damaged through misuse, improper care, or normal wear and tear.

If you are unsure whether an item qualifies for a return, please contact us before sending it back.

3. How to Request a Return

Please contact our customer support team before returning any merchandise. Unauthorized returns may not be accepted.

Email: support@LiLafaye.com

Please include the following information in your email:

  • Your order number.

  • Your full name and checkout email address.

  • The item or items you wish to return.

  • The reason for your return.

  • Clear photos if the item is damaged, defective, or incorrect.

Our team will review your request and provide the appropriate return instructions.

Please do not send items to our business address without receiving return instructions first.

4. Return Shipping

Unless an item arrives damaged, defective, or incorrect due to an error on our part, customers are responsible for return shipping costs.

We recommend using a trackable shipping service and keeping your tracking information until your return has been received and processed.

Original shipping fees are generally non-refundable, except where required by applicable law.

5. Damaged, Defective, or Incorrect Items

We want every order to arrive as expected. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

  • Your order number.

  • A brief description of the issue.

  • Clear photos showing the item and any damage or incorrect details.

Our team will review the information and help determine an appropriate resolution. If the issue is confirmed to be our responsibility, we will provide further instructions without requiring you to cover the return shipping cost.

6. Refund Processing

Once your returned item has been received and inspected, we will notify you by email whether your refund has been approved.

If approved:

  • Refunds will be issued to the original payment method.

  • Please allow 5–10 business days for the refund to be processed after approval.

  • Your bank or payment provider may require additional time for the funds to appear.

Refunds may be declined or adjusted if returned items do not meet the eligibility requirements outlined in this policy, subject to applicable law.

7. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests may be accommodated within 12 hours of placing the order, provided fulfillment has not started. Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

If your order has already shipped, please follow the return procedure after delivery, subject to the eligibility requirements in this policy.

8. Refused or Undeliverable Shipments

Please ensure your shipping address is complete and accurate when placing your order.

If a package is returned to us because of an incorrect address, failed delivery, or refusal to accept the shipment, additional shipping costs or other applicable charges may apply. Any refund will be reviewed based on the circumstances and applicable law.

Please contact our support team if your package cannot be delivered so we can help determine the next steps.

9. Important Notice

  • Please contact us before returning any item.

  • Returns must be approved and sent according to the instructions provided by our support team.

  • We reserve the right to decline returns that do not meet the eligibility requirements, subject to applicable law.

  • Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.

Our business address is intended for business correspondence only and is not a designated return warehouse.

10. Contact Us

If you have questions about returns, refunds, or an existing order, please contact us. We're happy to help make the process as straightforward as possible.

Brand: LILAFAYE Email: support@LiLafaye.com Business Address: 3884 Meadowbrook Ct, Virginia Beach, VA 23453, United States

Business Correspondence Only – Not a Return Address

We aim to respond to customer inquiries within 24–48 business hours.


Thank you for choosing LILAFAYE. We appreciate your trust and are committed to providing a thoughtful shopping experience from checkout to after-sales support.

✨ LILAFAYE — A Little Beauty in Every Moment.